Fraud Detection Specialist I

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Job description

FRAUD DETECTION SPECIALIST I WHAT IS THE OPPORTUNITY? A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity
Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims
This position will play a key role in the prevention of losses to City National Bank and its clients
The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention
What you will do Demonstrate resiliency and adaptability in a fast-paced contact center environment The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity Approach problems logically and with good judgment to ensure the appropriate customer outcome Demonstrate personal excellence including punctuality, integrity, and accountability Comfortable in a metrics driven environment that requires the ability to prioritize and multitask Think critically and exercise independent judgement Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned
Performs defined mitigation steps to reduce financial loss to our customers and the bank Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs Must-Have Bachelor's Degree or equivalent Minimum 2 year of general office, back office banking or accounting experience required Advanced computer experience required (e.g
MS Word, Outlook and Excel) Minimum 3 years in banking operations
Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure
Skills and Knowledge Must work well in a team environment, as well as independently Must have a strong and positive work ethic and follow CNB core values Must be flexible and adapt quickly to change Ability to multi-tasks and meet specific performance goals Advanced Knowledge of PC functions in a Windows based environment Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
Compensation Starting base salary: $22.27 - $33.43 per hour
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024
Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C
and Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets
City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves
City National Bank does business in Miami and the state of Florida as CN Bank
For more information about City National, visit
EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct
READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process
Please contact us via email or leave a message at
These contact methods are dedicated to applicants whose disability prevents them from successfully applying online
Only messages left for this purpose will be returned
Responses may take up to two business days.

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