Fraud Ops and Invstgtns Support Mgr 1LOD

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Job description

FRAUD OPS AND INVSTGTNS SUPPORT MGR 1LOD WHAT IS THE OPPORTUNITY? The Manager Operation and Investigation initiatives will work closely with multiple functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation
Responsible for Identifying key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions
Support Operations & Services in delivering high quality recommendations on strategic direction and execution
Will identify, prioritize and streamline strategic initiatives and leads implementation of those initiatives to support growth
He / She acts a thought partner
This role manages the other members of the Support and Initiatives team
Individual will be responsible for improving the efficiency of the organization in effectively dispositioning fraud, managing fraud and establish a well managed operations and investigation function What you will do Manages multiple concurrent projects, delivering implementations for business partners, serving as the leader who maintains focus on the fraud business transformation strategy, roadmap, and implementation Leads and manages Business and Quality Analysts who support cross teams projects and will develop and maintain the project resource plan Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders Leads weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values
Develops business plans/cases and cost benefit analysis for assessment by Senior Leadership to support capital projects Tracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the FraudTeams Facilitates and drives key decisions from Executive leadership as needed
Provides Executive level status and KPI reports to clearly convey project status, issues, risks and timeline Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives Assess the skill sets of the team and identifies training, procedure change opportunities to drive efficiency Driving enhancement in process maps for managing end to end operations and investigation function and identify opportunities for improvement Working on regulatory mandated initiatives to improve the tracking, technology systems, process and procedure to effectively manage fraud Must-Have Bachelor's Degree or equivalent Minimum 8 years experience managing the implementation of complex projects Minimum 5 years experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business Minimum 5 years experience in managing fraud risk with financial firm Skills and Knowledge Proven track record with strategic planning, project management and business architecture concepts and methodologies
Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity
Ability to handle problem situations with colleagues and clients effectively
Ability to interact effectively with all levels of Bank personnel and customers
Ability to recognize and reward successes and accomplishments
Excellent organizational and analytical skills
Excellent interpersonal, verbal, and written communication skills
Strong communication/facilitation skills
Ability to perform functional duties and related positions with minimal supervision
Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities Requires a solid understanding of the organization's business Ability to convey credibility, confidence and sense of authority across a large team Strong project management skills/experience Compensation Starting base salary: $111,408 - $189,738 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies

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