Associate UX Analyst

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Job description

Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community?

The Health & Technology Innovation Center at ChristianaCare is looking for an Associate UX Analyst to join their award-winning team of designers, developers, and user experience experts.

The Associate UX Analyst is focused on understanding the users' needs and implementing delightful, supportable, and value-added solutions designed with the user in mind.

The successful candidate is naturally curious about emerging technology, comfortable working alongside designers, developers, and customers, and is adept at human-centered design testing and research. The Analyst should also possess excellent written and verbal communication skills with a high degree of organization, as well as a keen eye for detail and ability to apply critical thinking to a range of projects while backing up ideas with data.

Our portfolio is a combination of web and mobile applications, VR & AR experiences, wearables, devices, and much more. As an Associate UX Analyst in the Innovation Center, the role works as part of an agile development team to bring a superior competitive experience to our products in a way that earns the complete trust and respect of our users and all who come to know us.

Principal Duties and Responsibilities

• Conduct human-centered design research, develop and execute test plans, and convert observations into actionable and meaningful insights
• Support and facilitate design thinking activities, agile development methodologies, and discovery workshops
• Maintain the Innovation Center's application portfolio, perform thorough market research, and provide strategic recommendations to enhance usability and accessibility
• Manage backlog enhancements, monitor deliverables, and assist with the development of innovative prototypes
• Understand and document customer needs, requirements, and technical specifications
• Provide first-level support for the Innovation Center portfolio of products and act as the liaison between the team and IT Support Analysts
• Represent the Innovation Center during tours, presentations, and other events both inside and outside traditional business hours and locations
• Work both independently and collaboratively with key stakeholders and manage and communicate priorities and tasks often within tight time boxes
• Perform assigned work and other related duties as required, frequently outside of traditional business hours

Education and Experience Requirements

• Bachelor's degree in UX, Interaction, Entrepreneurship, or related STEM programs. Equivalent experience will also be considered.
• Minimum of 2 years of demonstrated experience in project management, agile development, systems analysis or similar field
• Experience with human-centered design, user experience best practices, and design thinking methodologies
• Excellent time management, communication, and organizational skills
• Demonstrated ability to manage and coordinate multiple competing priorities and projects
• Experience with software and/or hardware user support
• Aptitude for learning quickly and possess strong attention to detail

ChristianaCare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

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