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Customer Service Specialist, ChristianaCare Cardiology Consultants at Avenue North

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ChristianaCare

2024-10-05 17:44:40

Job location Wilmington, Delaware, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

ChristianaCare Cardiology Consultants at Avenue North is looking for a Customer Service Specialist.

Avenue North is located at 4000 Nexus Drive in Wilmington, Delaware. Located just north of the City of Wilmington and five minutes from I-95, Avenue North is situated in a premier location attracting various tenants ranging from cutting edge corporations to exquisite restaurateurs to young professionals and empty-nesters alike.
Avenue North - Live Connected to Everything ()

Why ChristianaCare ?
You will provide back-office support to over 45 clinicians, including physicians, APCs, and hospitalists. You will be part of a small team within the Cardiology practice working to facilitate our outbound scheduling needs. Responsibilities include management of all appointment types, EHR message pools and general inbound calls. Ensure correct data entry of insurance and patient information. You will also be responsible for backing up our Inpatient Hospital coordinator with consult distribution and list management.

You will play an important part in ensuring patient satisfaction for Cardiology Consultants. You will be a positive contact point between ChristianaCare and our neighbors.

Work Schedule:

  • This is a full-time Monday to Friday position between 8am to 4:30pm

Compensation and Benefits:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions.
  • Generous paid time off with annual roll-over and opportunities to cash out.
  • 12 weeks paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!


Position Qualifications:

  • High School Graduate or Equivalent
  • Prior call center, customer service and medical office related experience preferred.
  • Computer and key boarding skill required.
  • An equivalent combination of education and experience may be substituted.

When we lead with love, excellence is inevitable.

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