NOC

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Job description

Role : NOC (Network Operation Centre) Engineer /Admin
Location: Wilmington, DE (Day 1 st Onsite)
NOC : Fri ,sat and Sunday 6:40 PM to 8 AM
Fulltime

Mandatory Skills:

• Experience managing, supporting, and deploying network infrastructures
• Strong ability to diagnose server or network alerts, events, or issues
• Understanding of common information architecture frameworks
• Good oral and written communication skills, and ability to address conflict with others constructively
• Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
• Contact on-call personnel to communicate new events depending in Priority
• Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
• Participate in Major Incident bridge calls to provide real time data for monitored systems
• Document activities performed in associated tickets
• Manually Monitor processes/system not covered by automated monitoring tools
• Remotely access systems to perform initial resolution attempt
• Flexible to work in any shift.
• Good communication skill to interact with both customer and end user over phone and through email.

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