Business Analyst with Security Clearance

---

Job description

Gridiron IT is seeking a Business Analyst to support a federal program in Washington, DC. The Business Analyst for our production support team may provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. Responsibilities:
Diagnose, troubleshoot and resolve end user issues to ensure continuity of business operations
Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.
Provide the client technical support, over the phone/Skype and email.
Provide end user training on use of new and legacy applications
High level of written communication and documentation skills
Document solutions clearly and accurately so that resolutions are pushed to the lowest level.
Documents and tracks customer incidents and requests, updating troubleshooting and resolution efforts, and efficiently escalating tickets to appropriate teams when applicable
Is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system. Requirements:
Active Top-Secret Clearance
Bachelor's Degree
1+ years of experience in IT Production support or Business Analyst role
Proven experience managing multiple priorities in a dynamic environment
Soft Skills: Strong problem-solving skills and analytical skills; strong interpersonal skills Preferred Experience:
Experience with ticketing systems (e.g. JIRA, ServiceNow)
Experience working on an Agile team (kanban or scrum) Compensation Range:
$55,000 - $95,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.

<!– job description page –>