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Desktop / Imaging Support Technician (Contract Role) x 18 with Security Clearance

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Marathon TS Inc

2024-10-03 23:43:31

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Marathon TS is looking to hire a team of Desktop / Imaging Support Technicians for a surge requirement to support our Federal Customer the FCC in Washington DC. All candidates should have the following background: Support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System. Responsibilities: • Provide Service Center Operations on-site and remote support to all FCC facilities and field offices • Track all work in the FCC IT Service Management (ITSM) system • Manage loaner program, maintain inventory thresholds, handle tickets, repair and service IT vendors • Conduct a monthly service ticket review with the COR or a person designated by the COR • Measure the quality of services to end users and submit the results and recommendations for improvement to the Government for review and approval monthly • Coordinate and support all requests from the Chief Information Officer (CIO) or other Bureau /Offices for demonstrations in the FCC Technology Center (FCCTEC) • Provide support for major applications and software for licensing and tracking • Support and troubleshoot physical workstation, laptop, tablet/mobile device, VDI issues - either physical hardware support or troubleshooting functionality of a physical asset • Perform asset inventory assessments • Image physical workstations, laptops, tablets/mobile devices • Support the Tier 1 team by taking overflow calls during a surge in calls to the Tier 1 team • Provide Auctions Program Support; complete all checklists, procedures, and processes as per the Auction Program Support SOP • Provide COOP and disaster recovery (DR) support; manage COOP related activities immediately upon notification by executing the COOP plan and checklists • Provide Enterprise Mobility support; support mobile devices, support software, and infrastructure Requirements: (Clearance/Citizenship) • Must possess the ability to clear Public Trust • A Certification • Proficient knowledge in addressing Tier 2 tickets • Strong analytical skills and ability to address Tier 2 activities on a large program Experience: • 3 Years Relevant experience Education: • Bachelor's in Information Technology or relevant area Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").

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