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Desktop Support Engineer with Security Clearance

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RSCY Consultants, LLC

2024-09-20 11:43:10

salary: 60.00 US Dollar . USD Hourly

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Desktop Support Engineer
Location: Washington, DC
Schedule (FT/PT): Full Time
Travel Required: No
Shift: 6pm-6am and Weekends
Potential for Telework: No
1099 Opportunity: $50-$60 /hr.
Clearance: Top Secret Job Description: Seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripherals. Candidate will image, install, and configure the workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and providing support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client. Primary Responsibilities The candidate will be expected to: Communicate and interface with customer and Site Lead on issues and daily tasking. Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely. Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripherals. Candidate will image, install, and configure the workstation. Troubleshoot Windows 7 and above, Microsoft Office suite. Learning new technology and providing support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client. Basic Qualifications BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.
Must possess the ability to work in a professional environment, and have good problem solving and organizational skills.
Good verbal and written communication skills are also required. Preferred Qualifications Experience and working knowledge is as many of the following technologies as is desired. While not required, candidates that have some or all of these skills will be considered significantly more positive than candidates with none of this experience.
DHS Experience
Windows Experience
Citrix Experience
Strong communication skills (both verbal and written).
Comfortable discussing technical information with users and other support personnel.
Ability to quickly learn new systems and IT concepts.
Strong problem solving and decision making skills.
Ability to work autonomously as well as an integral member of a team.

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