Device Management Analyst with Security Clearance

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Job description

Device Management/Inventory Specialist Opportunity in Washinton, DC! Required Clearance: Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. US Citizenship is required. Current clearance is strongly preferred, but is not required. The selected individual cannot start the assignment until the customer grants the required security clearance. Our client has an opening for a Device Management/Inventory Analyst to support the ESA V program wihtin the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. This individual will primarily be focused on managing the inventory of end user IT assets, including troubleshooting hardware issues and imaging / prepping equipment for deployment. The individual selected for this position will have the opportunity to develop their IT support skills through support of Desktop Engineering projects, and will also have the opportunity to work directly with customers to troubleshoot and resolve issues. The successful candidate will have hands-on experience with imaging and preparing Windows PCs, as well as experience with repairing or replacing PC components (RAM, hard drives, etc). The candidate must also have practical experience managing equipment inventory. You will work closely with the component Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. You will support the Desktop Engineering team on the following key tasks: Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs Receiving damaged/defective equipment and completing troubleshooting to diagnose and address issue Working with vendors to manage warranty support and replacement activities Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Customer Relationship Manager to prioritize and complete customer requests. Attend meetings with the customer as required. Provide weekly reporting of issues and projects Provide white glove support to executive level customers Ability and willingness to work extended hours or modified schedule for planned and emergency work. Education and Experience: Bachelor's degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master's degree with less than 2 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree. Required Qualifications: BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with a MS/MIS Degree) 2+ years' experience providing IT support at any level Ability to work well with people from many different disciplines with varying degrees of technical experience Ability to work with a large diverse team supporting multiple customers in a shared team environment. Provide support on a M-F business hours schedule in the eastern time zone Extended hour and weekend support as required by mission or emergencies. Ability to work on your own to successfully resolve issues while updating management. Ability to obtain and maintain a Public Trust clearance. Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Must be a U.S. Citizen Desired Qualifications: 2-4 years of experience with PC troubleshooting and hardware support 2+ years of experience in an operations role Government contracting experience, particularly with the DOJ DOJ or DOD Clearance ITSM knowledge and experience, particularly with ServiceNow About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. 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