End User Engineer (Level 2) with Security Clearance

---

Job description

Location: Annapolis Junction, MD Clearance: TS/SCI with Full Scope Polygraph Shift: Full time (10pm-6am) Qualifications : Bachelor's degree in technical related discipline from an accredited college or university is required. Five (5) years of additional end engineering experience may be substituted for a bachelor's degree. (7) Seven + years of Network Engineering and System Administration experience ensuring client and end user experience meets requirements. Must obtain/maintain a Sec+ 8570 certification prior to starting. Job Description/Capabilities: The successful candidate for this position will directly support our customer and technology users by being a central interface between the customer and ManTech. They must have good customer service skills and the ability to prioritize and handle multiple priorities simultaneously. Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions. The successful candidate will provide both internal and external detailed and highly technical briefing to both ManTech and Customer Executive leadership. Provides End User engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration Management. Procures and performs acceptance testing on equipment. Prepares specifications for hardware by analyzing documented and derived system requirements. Conducts site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment. Prepares site installations and test reports to ensure customer receives consistent exceptional service. Ensures that problems have been properly identified and solutions will satisfy the user's requirements. Experience documenting end user requirements and leave behind material creation. Expertise providing strong written and verbal communication. Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented Training users, and administration of best practices for the technology we support. Maintain hardware and software and instructing users in the installation of new software on their workstations. Physical Requirements : Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations Working with Data Move about freely in a laboratory setting Repetitive Motions

<!– job description page –>