Help Desk Specialist - Active DoD Security Clearance with Security Clearance

---

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. Onsite Work in Arlington, VA): Shift : Monday-Friday: 7:00AM-4:00PM EST MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE MUST HAVE A COMPTIA SECURITY+ CERTIFICATION Responsibilities: • Provide Tier 2 IT support for end users and VIPs • Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools • Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems • Perform Active Directory user account administration and password resets • Manage and resolve incident support tickets in BMC Remedy and ServiceNow • Answer questions for users via phone, email, live chat, and instant message Requirements: • Must have an Active DoD Secret or TS Clearance • Must have a CompTIA Security+ Certification or equivalent/higher level certification • Must have experience working in a DoD/Military environment • 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management • Experience providing technical support for software applications, mobile devices, hardware, and network systems • Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc. Compensation: • Salary Range: $65,000 - $70,000 depending on experience/degree & non-negotiable above 70K • Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.

<!– job description page –>