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HighView Subject Matter Expert with Security Clearance

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Prism, Inc.

2024-09-30 13:40:06

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

PRISM seeks a HighView Subject Matter Expert with an Active DOD Secret Clearance. In this role, you will be the primary expert on HighView and guide clients toward successfully implementing and adopting the platform. You will leverage your deep understanding of the software to provide technical guidance, troubleshooting, and ongoing support. Key ResponsibilitiesTechnical Leadership:
Serve as the lead HighView expert, providing in-depth knowledge and guidance on the software's capabilities, configurations, and best practices.
Collaborate with project teams, developers, and stakeholders to understand requirements and design appropriate HighView solutions.
Develop and implement HighView customizations, integrations, and enhancements to meet specific project needs.
Troubleshoot and resolve complex HighView issues, providing technical support and recommendations for resolution.
Conduct training and knowledge transfer sessions for project teams and end-users on HighView functionality and processes.
Participate in the design, testing, and implementation phases of HighView projects, ensuring adherence to best practices and quality standards.
Contribute to developing technical documentation, user guides, and standard operating procedures related to HighView.Stay up-to-date with the latest HighView releases, updates, and industry best practices. Client Success:
Collaborate closely with clients to understand their unique business needs and challenges.
Develop and deliver tailored implementation plans and training materials.
Monitor client satisfaction and provide ongoing support to ensure successful adoption. Solution Design:
Design and configuration of HighView solutions to meet client requirements.
Identify opportunities for process optimization and automation.
Provide recommendations for best practices and industry standards. Team Collaboration:
Work effectively with cross-functional teams, including sales, engineering, and customer success.
Contribute to knowledge sharing and continuous improvement initiatives. Qualifications:
Active DOD Secret Clearance
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
5+ years of hands-on experience with HighView software.
Proven expertise in HighView data modeling, reporting, and workflow automation.In-depth knowledge of HighView software.
Strong problem-solving and analytical skills, excellent communication skills, collaborative teamwork abilities, attention to detail, and commitment to quality.
Proficiency in SQL and scripting languages (e.g., Python, Java) is a plus. Preferred Qualifications:
Certification in HighView or related technologies.
Experience with data analytics and reporting tools.
Knowledge of government industry-specific best practices and or highly regulated industries.

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