Product Manager (Business Operations) with Security Clearance

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Job description

Product Manager (Business Operations) Remote (Washington DC Metro Area Preferred) Marathon TS is seeking a Product Manager (Business Operations) to provide value to end users by supporting the Business Operations Team Coordinator in delivering products across the Business Operations spectrum. This person will be responsible for delivering value to end users by overseeing Business Operations products across the product delivery lifecycle (including planning, design, testing, and implementation). They will serve as a SME for the application and delivery of Business Operations products across MHS GENESIS and related systems. As part of this, this person will be responsible for developing and refreshing the Business Operations product roadmap. This includes working with stakeholders from the Defense Health Agency (DHA), as well as other DHMS programs and other federal agencies to identify where gaps or pain points may exist in the current model. They will work with the Product team to then identify tangible capabilities or solutions that address these gaps and pain points and identify the highest-priority solutions for the team to focus on in the near-term. This role will work closely with platformed DHMSM resources (including systems engineering, test & evaluation, cybersecurity), supporting functions (e.g., project managers), and vendor partners to execute the successful development, launch, adoption, and maintenance of products within the Business Operations Product Group, including the development of supporting materials, project plans, and stakeholder communications. JOB RESPONSIBILIITES: Summary of responsibilities: Oversee Business Operations products within the DHMSM portfolio across the entire product delivery cycle, including strategic planning, design, testing, and implementation Develop and own Business Operations Product Roadmap, including driving quarterly strategic planning process to translate broader org initiatives, customer feedback, and backlog into prioritized list of new capabilities, functionality, or activities for product team focus in upcoming 1-4 quarters Support the product team in the successful development, launch, adoption, and maintenance of products within the Business Operations Product Group Detailed responsibilities: Oversee Business Operations products within the DHMSM portfolio across the entire product delivery cycle, including strategic planning, design, testing and implementation Serve as domain expert and first point of contact for the application and delivery of Business Operations products across MHS GENESIS and related systems Keep up to date with industry best practices on management and deployment of products within Business Operations spectrum Foster 'end-to-end' ownership mindset to become expert in product launch lifecycle and touchpoints needed to ensure success Work with Business Operations Team Coordinator and other Product Managers to ensure ways of working are coordinated, particularly touchpoints with stakeholders Develop and own Business Operations Product Roadmap, including driving quarterly strategic planning process to translate broader org initiatives, customer feedback, and backlog into prioritized list of new capabilities, functionality, or activities for product team focus in upcoming 1-4 quarters Coordinate with Business Operations Team Coordinator, DHA Solution Owner(s), Community Leads, and stakeholders from other DHMS programs (e.g., Joint Operational Medicine Information Systems / JOMIS) and other federal agencies (e.g., Veterans Affairs) to identify end-user and patient pain points or other gaps in functionality Work with the Business Operations product team to translate pain points or priority focus areas into specific projects - including, but not limited to, the acquisition of or change to a DHMSM-managed software or system or development of supporting materials or analysis (e.g., training materials) Work with customer stakeholders to prioritize product roadmap, balancing value to end user & patients with feasibility & cost Work with DHMSM platform (e.g., systems engineering, test & evaluation) and supporting function (e.g., project managers) Team Coordinators to scope necessary resources to support Business Operations product roadmap Support the product team in the successful development, launch, adoption, and maintenance of products within the Business Operations Product Group Engage the right stakeholders to ensure successful launch with utilizing the Program's expertise and resources Work with product teams and vendor partners to monitor the progress of ongoing project efforts, including escalating risks and changes to cost, schedule, or performance of the solution Consolidate and incorporate Lessons Learned for product launches and coordinate with other Product Managers to share best practices BASIC JOB REQUIREMENTS: 10 years of clinical experience in Business Operations Prior product management experience Prior DHA or government healthcare experience Deep understanding of Business Operations tools, familiarity with Oracle Cerner solutions preferred Bachelor's degree required, Master's or advanced degree / certification (including M.D., PA-C, NP, MSN, Health Informatics) preferred Proficient computer skills: PowerPoint, Teams, Excel U.S. citizenship preferred KEY COMPENTENCIES: Deep expertise of Business Operations, including relevant tools Experience with Product Management, including developing & maintaining a Product Roadmap Knowledge of government policies and procedures related to product development and deployment Ability to hold others accountable and push back when necessary Meticulous attention to detail and follow-through is a must; performs tasks with a high degree of accuracy, efficiency, and timeliness Excellent organization and time management skills; ability to meet deadlines Ability to handle competing priorities and work effectively in a challenging, fast-paced environment Ability to work independently, set priorities, and take initiative Ability to team with others and to persuade effectively, influence and negotiate, as appropriate Strong interpersonal and communication skills to develop effective relationships while demonstrating a positive person and professional image; highly responsive Ability to analyze and present data in meaningful way Flexible, positive team player; outstanding customer service orientation Ability to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgement Excellent verbal and written communication skills Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").

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