Program Manager with Security Clearance

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Job description

Providing exceptional solutions for our customers requires proven experience and positive results. At TRIAEM, we care and invest in our people to ensure they are prepared to deliver superior services across a wide array of mission challenges. We specialize in systems engineering & architecture, scientific & technological analysis, data management, and cyber security solutions. With over ten years of experience supporting the US Government and International Partners, we know what it takes to ask the right questions, capture the right information, and deliver timely, accurate solutions. Caring and investing in our people means an environment where you can learn and grow while continuously being challenged. We offer industry-leading benefits and paid time off that allow you to focus on supporting our customers while maintaining the important work/life balance. If you are looking for a company that values you as an individual and welcomes your ideas, contributions, and experience, TRIAEM is the place for you! Job Description TRIAEM is searching for a Program Manager to manage a large IT program or a portfolio of programs/projects with a strong focus on Data & IT Operations. The ideal candidate will demonstrate expertise in end-to-end program management including regular interactions with senior customer stakeholders, collaborating with teams, participating in business reviews and solutioning (technical and business problems). Some of the responsibilities may include but not limited to the following: Oversee team, facilitate meetings, and ensure customer satisfaction Ensures the delivery of the highest level of operational service to clients by coordinating the activities of the service delivery team across all areas of services. Performs numerous duties and responsibilities, that may include service management, change control, and improvement in service, all to ensure continuous customer satisfaction, cost minimization, and profit maximization. Receives customers' complaints and inquiries and work towards proffering solutions to each of them. Ensure efficient and effective program operations daily. Manage all IT related infrastructure and service delivery processes Ensure proper implementation of management plans and policies in rendering services to clients. Receive complaints and inquiries from customers and promptly work towards providing a solution to the problems. Communicate to top management on the performance of the team, customers' complaints, and suggestions. Integrate useful customers' suggestions into delivery plans and policies. Develop and maintain relationships with customers and potential customers. Suggest appropriate technologies and strategies to be adopted to meet present and future demands of the business. Preferred Education and Experience Bachelor's (or equivalent) with 12 - 15 years of experience or a Master's with 10 - 13 years of experience. Clearance TS/SCI is required Location Washington D.C. Metro Area Skills & Requirements Qualifications TRIAEM LLC is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, sexual orientation/gender identity, religious creed, national origin, citizenship, marital status, sex, age, or genetic information. Applicants may be subject to a background investigation based on job requirements. TRIAEM Prohibits Discrimination and Harassment of Any Kind; we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TRIAEM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TRIAEM will not tolerate discrimination or harassment based on any of these characteristics.

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