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Queue Coordindator (Level 2) with Security Clearance

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Triune Solutions, LLC

2024-11-06 08:47:58

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Location: Annapolis Junction, MD Clearance: Active TS/SCI with Full Scope Polygraph Shift: (Full time Sunday - Thursday 10 pm - 6 am) Qualifications: High School and 4 years of customer service or Bachelor's degree and one year of Help Desk Job Description: Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. Help provide technical assistance and support for Workflow Management services Monitor and support ticket workflows Review, assign, reconcile and support the management of tickets throughout their lifecycle Help coordinate with IT service providers and communicate outages and plans for recovery Physical Requirements: Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations Working with Data Move about freely in a laboratory setting Repetitive Motions

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