Senior Manager, Membership & Chapter Operations

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Job description

Senior Manager, Membership & Chapter Operations

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We're committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists' delivery of the highest quality patient-centered care.

WHAT WE'RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others' perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.

WHAT YOU'LL DO
As the Senior Manager, Membership & Chapter Operations you will:

• Serve as primary contact for Chapter Dues Program and manage overall membership payment processes for all categories of membership.
• Work to ensure the successful development, coordination, and implementation of chapter membership initiatives.
• Provide high quality customer service and timely response to members, students, subscribers, and prospective members.
• Assist with the management, development, and implementation of routine/miscellaneous programs and activities associated with membership services.

LOCATION: Washington, DC - Hybrid, two days a week in the office (Tuesday & Thursday)

WHO WE'RE LOOKING FOR
APhA may be the right fit for you have:

• A Bachelor's Degree in business, marketing, the social sciences, or other relevant field or experience.
• Minimum of 5 years in an association membership position with demonstrated success as it relates to chapter development, membership data management, customer service, payment processing, and use of databases.

Skills, knowledge and abilities required:

• Strong project management skills ability to plan and organize procedures and workflow, take responsibility for complex coordination, and scheduling; prioritize and handle multiple high visibility programs and projects with hard deadlines
• Strong data analytical and problem-solving skills
• Personify AMS and either Crystal or Data Analyzer report writing proficiency a must
• Experience with association management systems as they relate to chapter membership development.
• Ability to work independently, as part of a team, and effectively w/volunteers
• Excellent interpersonal skills (oral and written communications), quality member service philosophy, and professional demeanor
• Proficiency with office processing and spreadsheet programs (Excel/ Word)
• Regular and satisfactory attendance required

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis.

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