Tier 2 Helpdesk Technician with Security Clearance

---

Job description

Who We Are NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us! Key Responsibilities: Provide technical support for senior executive leadership Upon request, provide site assessments and set up War Room in and outside the Washington DC Metro area; provide a litigation support Lead major building moves for area of responsibility Assist and lead projects project relating to new technologies being implemented into production as well as new process/policies being introduced in the environment Lead level 2 technicians, set clear team direction, delegate tasks and set deadlines, monitor team performance, and practice continuous service improvement Troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels Zoom account administration and provide guidance on changes As required, assess the need for and implement performance upgrades to laptop/desktop, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, and so on Collaborate with Desktop Development, Infrastructure, Network Administrators to ensure efficient operation of the desktop computing environment Follow established Service Desk processes for ticket management Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes; work with Knowledge Manager Provide analysis related to the design, development and implementation of hardware for products Provide technical support to VIP personnel Develop test strategies If necessary, liaise with third-party support and vendors Support and provide feedback to ensure continual process improvement Requirements: Bachelor's degree or equivalent experience and 5+ years of professional IT experience, with 2+ years of experience in a management or technical team lead role administering operational computing environments; (1.5 years of experience = 1 year of College (non-degreed = 6 years of experience Excellent problem solving, quantitative and analytical skills; ability to provide executive summaries upon request Exceptional customer service skills, VIP support experience and comprehensive knowledge of personal computers, video conferencing tools, like Microsoft Teams and Zoom Expertise on multiple complex work assignments Ability to prioritize and execute tasks in a high-pressure environment Ability to manage multiple tasks simultaneously Solid understanding of IT concepts/practices Experienced with ServiceNow ticketing system Strong written and oral communication skills Basic knowledge of SCCM Familiarity with Incident Management and Problem Management process Ability to travel outside Washington, D.C. up to 20% Ability to lift up to 50 lbs Active Public Trust security clearance As a contingency to employment at NetCentrics, all candidates who are given offers must successfully pass a background investigation including criminal history and reference checks Desired qualifications/skill set: ITIL Foundation A+, Network+, Security+ or equivalent ServiceNow, Windows 10, Office 365 experience Microsoft Active Directory, Microsoft 365, PowerShell, Okta, and Zscaler experience A Place Where You Belong At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team. Why Join Us Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we're not just protecting systems; we're pioneering them. Come be a part of our team and redefine the possibilities in our industry! EEO Commitment This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled

<!– job description page –>