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Customer Service Representative

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Partners Personnel

2024-09-28 10:38:20

Job location Bradenton, Florida, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Seeking a Customer Service Representative for our client in the Bradenton, FL area. This is a contract to hire position, Monday to Friday $45,760/yearly. Great Benefits, great culture.

Are you passionate about delivering exceptional customer service? Our client is currently seeking a motivated and detail-oriented Customer Service Representative to help them achieve this goal.

Responsibilities:

  • Communication: Engage with new, existing, and potential customers regularly via email, phone, and chat, directing them to the appropriate resources to enhance satisfaction.
  • Front-Line Contact: Serve as a professional point of contact for ID&C customers and clients.
  • Customer Service: Handle customer complaints and inquiries with professionalism and escalate to the appropriate team member when necessary.
  • Order Entry: Perform data entry for orders ready to be processed, as well as new orders from existing clients.
  • Product Knowledge: Acquire a high level of product knowledge through training to better assist customers.
  • Collaboration: Work closely with Sales, Marketing, Logistics, and Operations teams to ensure a smooth customer experience with orders.

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