Community Care Associate (Spanish/English Bilingual)

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Job description

Job Type

Full-time

Description

Are you looking for a company who cares about employees and also provides meaningful and challenging work? Are you comfortable with technology and thrive in a fast-paced work environment? Want a job where the culture and employee engagement are overwhelmingly positive and supportive? Are you the kind of person who never meets a stranger and enjoys meeting new people even if only over the phone? Seriously, stop your job search and apply now! We are looking for you!
Filling multiple English/Spanish bilingual positions! Apply with a friend!

This position is Monday-Friday 10:30am-7:00pm.

ReEmployAbility is the largest national provider of specialty return-to-work services and transitional employment programs. We provide simple, fast, safe return to work solutions to help control the rising cost of workers' compensation while positively impacting the lives of injured workers.

WHAT DO WE HAVE TO OFFER?

Experience our great company culture with a focus on wellness!

A comfortable, clean office environment.

Monday - Friday schedule, NO WEEKENDS! Paid Holidays.

Paid Time Off (PTO).

PAID time to VOLUNTEER.

401(k) with a match!

WELLNESS Time Off for preventative health care.

Company-paid Life Insurance.

Benefits offered include Medical, Dental, Vision, Short Term Disability, Pet Insurance, and more!

FLSA Status: Hourly (non-Exempt), Full-time

Supervisor: Team Lead

Supervises: None

Summary/Objective

This position will focus on injured worker participation during their light duty assignment with our nonprofit partners. They are responsible for confirming participation, explaining responsibilities during the assignment to injured workers and nonprofit partners, following up on continued participation, resolving time tracking concerns, and updating nonprofit accounts as needed.

Essential Functions

• Regularly communicate with nonprofit partners and injured workers via inbound and outbound telephone calls to confirm and follow-up on the injured worker's participation at the nonprofit assigned.
• Conducts daily time tracking management for injured workers.
• Maintain and update nonprofit account information.
• Main point of contact for nonprofit partners and injured workers; handle concerns, questions, document requests
• Utilize multiple resources and critical thinking to determine potential quality and safety concerns
• Communicate directly with other members of the service department regarding the light duty assignment to facilitate solutions for injured workers and nonprofit partners.
• Handle all follow-ups on background checks for injured workers.
• Other duties as assigned.

Requirements

• Strong customer service skills, including verbal and written communication.
• Must pay attention to detail.
• Must be able to multitask, prioritize and meet deadlines with short notice.
• Accountable and punctual
• Flexible and adaptable to change.
• Strong phone and computer skills including proficiency in Microsoft Outlook and Word.
• Problem solving and critical thinking skills.
• Self-motivated individual and entrepreneurial.
• Display professionalism with co-workers and external parties.
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect.
• Can successfully pass background check.

Required Education and Experience

• 1+ years of customer service experience
• High School Diploma or equivalent
• Bilingual (Spanish/English), preferred
• Knowledge of the workers' compensation industry

Other

• Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something can make an impact in the community where they live. ReEmployAbility is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.

Salary Description

$16.00 - $17.00 per hour

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