Supervisor

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Job description

Overview:
Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Supervisors help oversee the in-center experience and bring it to life every day for their guests-maintaining a world-class standard and have a great time doing so. The Supervisor role is one that's always active, and no two days are the same! You'll be on your feet, coordinating with team members, and assuming responsibility for all center operations in the absence of the General Manager, Assistant General Manager, or Operations Manager at your center. Our Supervisors work diligently to ensure standards are high and are met with consistency. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better).

ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a Supervisor

MAKE GUESTS PRIORITY

Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.

TAKE EVERY OPPORTUNITY

Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).

PARTNER WITH LEAGUES

Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.

ASSEMBLE AN ALL-STAR TEAM

Assist in recruiting, hiring, training, and scheduling a talented team of hourly center staff.

SHOW OFF AND DEVELOP THOSE MANAGEMENT SKILLS

Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity by working with your team side by side every day.

DRIVE FOOD & BEVERAGE SALES

Assist in overseeing the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

You're a dedicated team player who's looking for the opportunity to grow. You excel at developing talent and can partner with your center's management team to deliver a world-class guest experience. Your communication skills are as strong as your commitment to exceptional service and your professional flexibility allows you to support the center through extended workdays, nights, weekends, and holidays. While entry-level, the Supervisor position may be seen as a gateway to more-a chance to learn the "ins & outs" of your center, develop as a leader, gain responsibility, and ultimately, move into a management role.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our team

HS Diploma (Bachelor's Degree preferred)

A commitment to great guest service

1-2 years experience in Hospitality, Food & Beverage, or Restaurants

Solid communication skills

Strong team player and people developer

Thrives in a fast-paced environment

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Typical entertainment center environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

WHO WE ARE

With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:

The approximate pay range for this position is $20.00 - $23.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as the geographic location of the position.

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