L2 Regional IT Support

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Job description

TITLE: L2 Regional IT Support

TYPE: Direct Hire

LOCATION: Clearwater, FL

ONSITE/REMOTE/HYBRID: 100% Onsite with up to 25% Regional Travel

START DATE: October/November 2024

SHIFT: 1 st Shift, M-F

We are looking for an L2 Regional IT Support. This role is crucial for ensuring the smooth operation of the computing environment, focusing on diagnosing and solving both software and hardware issues for our computer users. The position is based within our Clearwater regional office, providing a vital link between technology and user satisfaction.

MAIN RESPONSIBILITIES

Engage in initial diagnosis and resolution of basic IT problems, encompassing both software and hardware challenges faced by computer users.

Deliver exceptional Service Desk support, keeping customer satisfaction at the forefront.

Perform various administrative tasks as required, such as handling automated report processing, managing Service Desk files, and updating training materials for users.

Manage the entire lifecycle of support calls, including problem identification, research, isolation, and resolution, escalating complex issues when necessary.

Participate in an on-call support rotation alongside other support analysts.

QUALIFICATIONS

A Bachelor's degree from a four-year college or university is preferred, though degrees from technical schools are also valuable.

Alternatively, 2-4 years of experience in customer service or in a help/service desk role, or a combination of education and relevant experience, is acceptable.

Mathematical skills sufficient for basic calculations and data interpretation.

Problem-solving skills that enable the resolution of real-world technical issues with creativity and efficiency.

Proficient in reading, writing, and interpreting business and technical documents, and excellent at presenting information to a variety of audiences.

Must have reliable transportation.

Strong computer literacy, especially with Active Directory, Remote Desktop Service, Microsoft Operating Systems and Office/365, internet browsers like Internet Explorer and Google Chrome, and familiarity with various technology peripherals (copiers, printers, scanners, smartphones, etc.)

Ability to fulfill other responsibilities as assigned by management.

EOE STATEMENT

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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