Managing Director

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Job description

Overview:
Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description:
The Managing Director functions as the primary strategic business leader of the resort.

As leader of the resort, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of resort-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.

Responsibilities:
Sets goals and expectations for direct reports

Identifies leadership and fosters career development

Inspires and motivates team to achieve operational excellence

Creates a cohesive leadership team and positive business environment that consistently delivers results

Develops deployment strategies to market resort to continue to grow market share

Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the resort's market position

Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year

Ensures capital expenditure funds are being budgeted and deployed effectively and within program

Holds staff accountable for successful performance in a positive manner

Utilizes an "open door" policy

Communicates a clear and consistent message regarding resort goals to produce desired results

Fosters associate engagement to providing excellent service

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures

Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation

Works collaboratively with the regional tourism entities to build and nurture strong relationships to aid the business objectives of the resort

Provides strategic direction and direct support to ensure the success of the group sales team

Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction

Participates directly in risk management issues and prevention, including legal and workers compensation

Ensures accurate revenue, expense and labor forecasts and execution

Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities

Participates in loyalty program member relations to facilitate acquisition and retention

Qualifications:
5 years minimum experience as a General Manager in a four-diamond resort required

Previous experience in a large-scale resort environment with strong alliances with convention centers

Strongly required to have experience with golf, spa, or membership programs

Strongly preferred to have experience managing major capital projects including renovations

Strong leadership skills

Excellent communications skills

Able to motivate team to provide best-in-class customer service

Experience leading large food and beverage operartions with multiple outlet and convention centers required

10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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