Dispatcher (Raven)

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Job description

Overview:
Provide safe and effective management and retention of Owner Operators with Florida East Coast Highway Services (FECHS). Ensure adherence to Federal, State, and company policies and procedures and responsible for the cost effective use of resources including contractors, equipment, and supplies and will assign motor vehicles and drivers for conveyance of freight.

Responsibilities:
• Supervise assigned Owner Operators to ensure the highest possible utilization within DOT regulations and company policy
• Efficient planning of Owner Operators to enable high production from each unit and ensure on-time delivery performance for customers
• Complete all dispatch work in the TL2000 system in real time environment
• Monitor and handle all daily check calls by Owner Operators and ensure they are in compliance with company policy
• Monitor and communicate all service failures of Owner Operators to the Operations Manager and the Customer Service Team
• Work closely with Safety to address performance issues and ensure compliance with DOT
• Responsible and accountable for performance issues of drivers
• Record and monitor the daily hours of service to ensure DOT compliance
• Maintain files and monitor repairs on rail and non-rail equipment
• Maintain close communication with FECHS customer base
• Assist with Owner-Operator recruiting efforts as necessary
• Miscellaneous activities and responsibilities as assigned by manager

Qualifications:
MINIMUM QUALIFICATIONS:
• High School Diploma/GED
• 5 or more years of experience required in Transportation, Logistics, or Operations

PREFERRED QUALIFICATION:
• Bachelor's degree from an accredited institution in Business Administration, Supply Chain Management, Transportation, Logistics, Operations
• 5 or more years of experience required in Transportation, Logistics, or Operations
• Spanish bilingual

KNOWLEDGE & SKILLS:
• Must be familiar with Federal Motor Carrier Safety Regulations, issued by the U. S. Department of Transportation, Federal Highway Adminis tration; safety rules and instructions; in-bond regulations for customs
• Ability to handle multiple tasks in a high profile and fast paced environment
• Ability to adapt to a variety of personalities as it relates to Owner Operators
• Strong operational background in transportation industry with dispatch experience preferred
• Verbal and written communication skills
• AS400 operating systems experience (preferably TL2000)
• Microsoft Office

JOB REQUIREMENTS:
• 50% travel required
• Work hours may vary in length and schedule (may include a non-standard workweek)
• The applicant selected for this position will be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position

Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances.

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