Manager of Client Services 1

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Job description

WHO WE ARE:
Manage assigned Case Management and Health Navigation programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of the assigned program and department activities and staff.

YOUR CONTRIBUTION TO OUR SUCCESS!:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, policy and procedure revision and other applicable means

Provide input, oversight and monitoring to program activities, including development of collaborating agencies and sites for intervention/prevention activities

Monitors and supports clinical competencies through accepted discipline supervision standards.

Supervise daily activities of assigned staff and implementation of evidenced based models

Maintains appropriate staffing patterns with qualified personnel, supervision and training.

Assess, develop, locate and track training needs for program staff.

Monitoring program productivity, outcomes and service delivery goals

Assist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standards.

Attend and Facilitate community, program meetings, staff meetings and trainings as determined by Director

Maintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards

Address and document client and provider concerns prior to the grievance procedure and Director Involvement.

Represent the agency at community forums and provider consortia

Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. This list of essential functions is not intended to be exhaustive. Broward House reserves the right to revise this job description as needed.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Advanced knowledge of HIV disease, intervention and prevention.

Advance Knowledge of Case Management skills

Knowledge of Substance Abuse/Mental Health intervention and prevention.

Effective verbal and written communication skills

Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public

Ability to demonstrate and model culturally competent behavior

Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs

Basic math skills required: addition, subtraction, multiplication, and division

Ability to work independently with minimal direction

Basic office equipment operation skills

Ability to work under pressure and to assess changing priorities and competing deadlines is essential

Flexibility and ability to cope with several tasks simultaneously

Must be physically and mentally fit to respond to emergency situations.

POSITIONS SUPERVISED:

Supervision of Program Assigned Programmatic Staff, including Reception

EDUCATION AND WORK EXPERIENCE

Master's degree in the Behavioral Health Sciences or related field from an accredited university or college.

One year of program management and/or staff supervision

CERTIFICATES AND LICENSES

HIV 500

Valid Florida Drivers License and ongoing proof of insurance required

Must have reliable transportation for work related activities

PHYSICAL DEMANDS

Some physical effort may be required to push, move and lift light objects less than 20 pounds. Tasks may involve extended periods of time at a keyboard, with extended periods of visual concentration.

WORK ENVIRONMENT

Indoor, air-conditioned, well ventilated environment. Position may require time outside in the field with adverse weather conditions

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