Sr. Manager, Project Management

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Job description

Overview:
As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients.

At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional and we've created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500 , and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry's largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows - from quote to commission - with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities:
Ensure that projects remain on schedule, are delivered with high quality, great customer satisfaction and achievement of target profit goals

Develop and maintain project timelines and resources during length of project according to corporate plan

Remain aware of any potential problems and works to mitigate risks, facilitating change order procedures as needed

Monitor project deliverables and progress through continuous communication with project member and establish effective communication with other departments in order to ensure that projects are completed in a timely and effective manner

Interface with customer and internal project resources to convey project issues and gain status

Maintain customer satisfaction with consistent communication with all external and internal project resources

Compile monthly invoicing reports and distribute to the associated customer

Maintain constant communication with the sales team regarding the status of the implementation and the overall satisfaction of the customer

Ensure a thorough and successful hand-off of projects to support, post implementation and acceptance

Interface with development Manager on project issues including timelines and resource allocations

Contribute to the success of the overall team outside of existing project responsibilities

Support of evening and/or weekend deployments may be required.

Additional Responsibilities

Lead a small team of Project Managers, participate in business initiatives, and maintain project level responsibilities

Conduct regular performance appraisal reviews and career development planning

Support PM's desire to either Mentor or be a Mentee

Coach team members to aid in their growth and development

Involved in new hire recruitment and training process

Actively engage and cultivate relationships with the Project Management Team and PS organizations

Partner with the PM Practice to help define, communicate and support PM Best Practices and Training Initiatives

Partner with the PM Practice to most effectively disseminate timely information particularly relative to

Work with team members to promote utilization monitoring and "Shift Left" initiative

Support PM Action Plans based on Gallup Survey and the Pulse Survey

Qualifications:
Bachelor's degree in Business, Project Management, MIS, Computer Science or related area

Minimum 3 years of Agile experience

5+ years of experience interfacing with external clients in a project management role (IT/Software)

5+ years of managing Project Managers in a Matrixed Environment

External client experience in running and managing projects and financial profitability

Experience in implementing projects from begin to end for small to mid-size companies

PMP Certification is also desirable

Demonstrated ability to manage the financial requirements and profitability of the project engagement from inception to completion

Must have effective customer interview skills

Strong knowledge of the software development lifecycles and process improvement methodologies

Excellent time management, organizational and negotiating skills

Expert with Word, Excel, PowerPoint and Visio

Experienced with Atlassian JIRA

Advanced Management Training and Technical Certifications are a plus

Ability to effectively communicate in English

Strong aptitude for problem solving and technology

Minimum of 3-5 years' experience in the life insurance or financial institution domain highly desired.

Experience in Professional Services is also highly desired.

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