Customer Service Representative

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Job description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

The Opportunity

We are hiring a Customer Service Representative in Jacksonville, FL who will ultimately be responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP). In this role, you will be the first point of contact for customers and clients and process work as it relates to incoming calls and other assigned duties.

This is an onsite position located in our Jacksonville, FL office - 9:30am - 6:00pm Monday through Friday.

What you Will Do:

• Be the first point of contact in a fast paced, high-volume environment of incoming calls.
• Required at times to initiate outbound calls to process work.
• Interact directly with the patients, caregivers, physicians or law enforcement official parties in a professional manner.
• Other duties as assigned.

What you Will Need to Succeed:

• At least one year of experience in a high-volume call center environment; high school diploma or equivalent is required
• Strong attention to detail, problem solving skills, excellent written and verbal communication, sound judgment, customer service skills, listening/comprehension, etc.
• Ability to multi-task and meet deadlines (typing and speaking on the telephone with a headset)
• Reliable transportation to the Jacksonville office daily

What we Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• PTO (paid time off)
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for professional development and career advancement
• The chance to make a significant impact on the delivery of government services and the lives of citizens.

EEO Statement:

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered on the basis of qualifications, merit and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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