Owner Success Manager

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Job description

As the Owner Success Manager, you'll be the main point of contact for our owners, ensuring they have a smooth and rewarding experience with Brightwild's services. This vital role focuses on building strong relationships, managing expectations, and boosting satisfaction through proactive communication and problem-solving. You'll oversee owner-focused KPIs, collaborate with various departments, and drive the overall success of our ownership program.

If you're a motivated, organized, and personable professional with a passion for client success, we'd love to hear from you. Apply today to become Brightwild's next Owner Success Manager in Key West!

About Brightwild:

Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.

At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be themselves in a fun environment, and we are excited to have the opportunity to grow our team once again.

Responsibilities:

Own the Owner Experience:

Advocate for owners, ensuring exceptional experiences aligned with expectations.

Build strong relationships, understanding unique needs and providing tailored support.

Problem Solving and Retention:

Resolve owner issues promptly, collaborating with internal teams as needed.

Implement strategies to enhance owner satisfaction and retention.

Cross-Functional Coordination:

Bridge communication between owners and internal departments.

Manage KPIs and OKRs related to owner success.

Financial and Contractual Management:

Understand owner contracts, financials, and programming.

Coordinate with accounting for accurate financial transactions.

Property Management:

Conduct unit inspections to maintain property standards.

Manage owner-expense projects like renovations and maintenance.

Documentation and Onboarding:

Maintain detailed owner records in CRM system.

Train owners on platform usage and manage onboarding process.

Sales and Account Management:

Collaborate with Sales Team on account handoffs.

Ensure smooth integration of new owners.

Requirements

Availability: Willingness to work flexible hours, including weekends and holidays when necessary.

Transportation: Access to reliable personal transportation.

Language: Fluency in English.

Residency: Current resident of Key West (local market) before the start date.

Adaptability: Ability to manage multiple tasks and priorities effectively in a dynamic environment.

Professional Communication: Excellent written and verbal communication skills, including proficiency with Microsoft Office, email etiquette, and phone conversations.

Client Interaction: Proven track record of successful face-to-face client interactions.

Tech-Savvy: Comfortable with technology and adept at learning new digital tools.

Industry Experience: Prior experience in vacation rentals or real estate is advantageous.

Benefits

Competitive salary and comprehensive benefits package

Professional growth and development opportunities

Flexible paid time off policy

401(k), health, dental, and vision insurance

Innovative Environment: Be part of a company that champions creativity and innovation

Career Advancement: Clear pathways for professional development and promotion

Collaborative Culture: Work alongside a supportive team committed to your success

Work Flexibility: Enjoy remote work options with a focus on results-driven performance

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