Housekeeping Manager

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Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
• and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.

Overview:
Responsible for the Hotel Guest Rooms, Resort guest villa, Hallways, Lobby/Public Areas, Back of the House Executive offices on property, and any other areas kept up by public area staff.

The Housekeeping Manager establishes and interprets housekeeping policies regarding to the Hotel, Villa and Public Areas.

Supervise all housekeeping staff.

Responsible for the training schedule of all new and existing crew members that works in the Housekeeping department.

Schedule, manage and Inspect all annual Deep Cleaning of the Hotel Rooms, Villa and Public Areas.

Schedule, Manage and Inspect all carpet cleaning and hard floor care by the Floor Technician and outside companies within his/her assigned area.

Work closely with the Engineering department; follow up and monitor repair progress to maintain the hotel and villa guest rooms and public areas.

Responsible for personally inspecting or scheduling the inspection of all VIP arrivals to the Hotel and villa.

Oversee the Hotel, Villa and Public Area Housekeeping Schedule.

Inspect and maintain all amenities and supply needed to maintain the Hotel and Villas.

Maintain a clean attractive and safe environment for the public areas of the property.

Respond to and inspect routine calls for safety hazards and clean up i.e. Spills, broken glass, wet floor and housekeeping opportunities.

Develop and enforce a cleaning schedule for exterior and interior windows of the main hotel, villas and other buildings on property.

Providing "Great service Great Stay" for resort guest.

Promote a positive and safe environment for all crew.

Complete any duties assigned by the Director of Housekeeping.

Qualifications:
The Housekeeping Manager should have at least two years prior experience as manager at a comparable resort or three to five years experience in a similar organization.

Strong leadership and public interaction skills are required. Must be able to make decisions, communicate effectively (verbally and in writing) and relate well with others. Poise, tact, emotional stability and a good memory are important personal qualifications. A neat appearance, an interest in interior design and planning and willingness to assume responsibility are definite assets.

Applicants must be high school graduates and preferably have completed college courses in institutional housekeeping-followed by on-the-job training. The ability to speak foreign languages (Spanish, French, and German) is a definite plus. Good typing and computer skills (Words, PowerPoint and Excel) are necessary.

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