Villa Owner Relations Manager

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Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
• and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.

Overview:
We are looking for a highly motivated, customer focused leader to join our Front Office team as Villa Owners Relations Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

JOB SUMMARY:

Responsible for maintaining positive villa owner relations

Act as liaison between villa owners and resort operations

Establish policies and procedures for RM and resort staff

Maintain the highest possible villa inventory to maximize revenue

Produce yearly budgets

Ensure the highest villa condition standards possible

Work with on property associations to establish and maintain standards

Act as Community Association Manager

Monitor departmental profit/loss, react accordingly

Maintain positive relations with Home and Condo Associations

Manage inventories and statistical information

Work closely with the Villa Operations Manager to insure reported interior defects are resolved.

Inspect units at a minimum of 10 units per week

Inspect units prior to owner arrival/usage

Assist housekeeping with inspections as dictated by business levels

Contract with outside maintenance vendors to maintain unit appliances and HVAC units

Contract with outside cleaning vendors to maintain carpet and upholstery cleanliness.

Qualifications:
The ideal candidate will have at least 4 years of progressive experience in a hotel or related field or a 4 year college degree and at least 1 year of related experience. Proficiency in company approved spread sheets and word processing is also required. Additional requirements include excellent written and oral communication skills and excellent organization skills.

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