Executive Director

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Job description

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Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME:
Sunrise of Coral Gables

Job ID:
(phone number removed)

JOB OVERVIEW:
"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. For me, that's a big breath of fresh air."

- Sunrise Leader

The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS:
Responsibilities

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:

Inspiring Others:

Motivates individuals toward higher levels of performance that are aligned with the organization's vision and values.

Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.

Models a strong belief in mission, vision, and purpose.

Clearly articulates, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.

Guiding Team Success:

Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals.

Provides clear direction and structure for the team in order to support their success.

Effectively manages the talent selection process by utilizing Sunrise best practices and resources.

Embraces workforce diversity.

Establishes stretch but realistic team goals and motivates the team to work together to achieve them.

Shares important and relevant information with the team.

Ensures consistent and timely orientation and ongoing training is delivered to team members.

Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.

Promotes the Employee Assistance Program (EAP) as a resource for team members.

Researches and resolves Hotline Call Reports timely and effectively.

Coaching and Developing Others:

Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.

Conveys performance expectations and provides timely feedback to ensure performance standards are met.

Holds effective 1:1 meetings with direct reports.

Provides feedback and counsels on a continuous basis.

Supports team members' career growth by having regular development-focused conversations.

Utilizes and promotes Sunrise's development programs as appropriate to prepare high-potential team members for future roles.

Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.

Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.

Creating a Culture of Trust:

Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect, creates and protects a high-trust environment by setting an example, advocates for others in the face of challenges, removes barriers to trust, and rewards others for demonstrating behaviors that cultivate trust.

Demonstrates personal integrity and sets an example by being honest, keeping commitments and behaving consistently.

Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions.

Listens and responds with empathy.

Treats people with dignity, respect, and fairness.

Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.

Encourages disclosure and facilitates an open exchange of ideas.

Advocates for both team members and residents.

Provides frequent and consistent communication with team, residents, and the community.

Leading Change:

Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change.

Identifies change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.

Creates momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.

Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.

Customer Focus:

Ensures that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers' and own organization's needs and promotes and operationalizes customer service as a value.

Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.

Leads the development and regular review of the engagement improvement plan.

Effectively resolves customer concerns through consistent use of the problem resolution program.

Holds consistent, effective Resident Council meetings.

Achieves customer referrals on a regular, recurring basis and strives to be above the company average.

Ensures that the leadership team interacts with residents.

Maintains a commitment to say "YES" and the courage to say "NO" only when absolutely needed.

Strives for minimal loss of residents to competitors, with a declining trend that is below company average.

Quality Assurance and Regulatory Compliance:

Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.

Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner.

Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance.

Acts as the Community Privacy Representative.

Ensures all resident administrative files are well maintained, current and in compliance with state Regulations.

Follows up on issues identified in the regional team site visit report.

Follows up on mock survey process.

Ensures community is in compliance with OSHA requirements.

Provides leadership and promotion of the Sunrise Safety and Risk Management policies.

Reviews all incident reports and ensures corrective actions are in place in a timely manner.

Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Family Services:

Maintains monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.

Oversees the planning of an in-house family event monthly.

Encourages family involvement via Volunteer Programs.

Makes self available to residents and their families.

Ensures implementation and maintenance of a family support program.

Ensures Family Service Meetings are happening regularly according to Sunrise policy.

Ensures Sunrise Wellness and Resident Care systems are implemented and followed.

Business Development and Top Line Growth:

Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.

Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.

Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's and sales.

Spends five minutes per day . click apply for full job details

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