Market Operations Associate

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Job description

Job Description

Learn and complete required agency training courses offered by managers, vendors and online modules related to media, research, media billing and personal skills development.

Master the full-range of media systems required for the role, including planning and billing.

Evidence strong understanding of media planning and buying fundamentals, including terminology and mathematical formulas, required to planning and buying of offline and digital media.

Maintain and manage assigned projects and manage internal team communication on timely/consistent basis

Demonstrate proficiency with a client's media planning and billing processes and maintain positive relationships with vendors and co-workers who support the media billing function (e.g. internal accounting and vendor sales departments)

Maximize the use of agency resources to tools to gather and analyze research to support recommendations

Demonstrate initiative by identifying ways to improve the work product

Serve as a primary point of contact for client's (Associate Brand Manager level) day-to-day requests

Work in partnership with our local operations, as needed, to deliver against client needs

Support local teams by helping to answer their questions and by sharing best practices and cases studies from other markets

Ensure that client relationships continue to be strengthened by the quality of deliverables and client satisfaction with the work.

Learn the agency's scope-of-work required by the client and understand how the Media Associate role contributes to the expected deliverables.

Understand the metrics in annual agency evaluations and the action plans in place to improve performance

Maintain an in-depth knowledge of a client's business, both from a current situation and historical perspective

Actively listen to clients and help identify opportunities

Deliver consistent high-quality work

Be recognized as a source of information for clients particularly related to the daily stewardship of their media budgets.

Develop a strong understanding of media research resources, including its capabilities and limitations

Consistently able to articulate company and group mission as well as group goals and individual goals.

Embody the agency's values in work and collaborative efforts

Ensure participation in every step of the performance assessment process

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