Online Chat Service

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Job description

We are seeking an online chat service agent that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Responsibilities:
1.
Respond to Customer Inquiries: Handle and resolve customer inquiries via live chat in a timely and accurate manner.
2.
Identify Customer Needs: Assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information using the right methods and tools.
3.
Maintain Records: Keep records of customer interactions, process customer accounts, and file documents.
4.
Follow Procedures: Adhere to communication procedures, guidelines, and policies of the company.
5.
Engage Customers: Take the extra mile to engage customers and build sustainable relationships of trust through open and interactive communication.
6.
Manage Complaints: Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
7. Product Knowledge: Maintain a deep knowledge of the company's products or services to provide accurate information to customers

Qualifications:

1.
Communication Skills: Excellent written communication skills with the ability to convey information clearly and effectively.
2.
Problem-Solving Abilities: Strong problem-solving skills to handle customer issues efficiently.
3.
Customer Service Orientation: A customer-focused approach with the ability to handle multiple chats simultaneously while maintaining a professional demeanor.
4.
Technical Proficiency: Familiarity with live chat software and CRM systems.
5.
Empathy and Patience: Ability to remain patient and empathetic when dealing with difficult customers.
6. Attention to Detail: High attention to detail to ensure accuracy in responses and record-
Would you like more details on any specific aspect of these roles?

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