Service Desk Jr. RS Agent with Security Clearance

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Job description

REQ#: RQ186061 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Job Description Summary: Service Desk Jr. Remote Support Agent Miami, FL Position is onsite, is NOT telecommute or work from home etc. Seize your opportunity to make a personal impact as a Service Desk Tier 1 Agent supporting all aspects of IT end-user support activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Jr. Remote Support Agent for the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) program, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Jr. Remote Support Agent who provides first-line technical support to end-users. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. Here a Service Desk Jr. Remote Support Agent is involved with the day-to-day activities relating to incident resolution, problem diagnosis, and user account management. HOW A SERVICE DESK TIER 1 AGENT WILL MAKE AN IMPACT: Provide first-line technical support to end-users via phone, email, and chat
Troubleshoot and resolve common hardware and software issues
Document and track incident tickets in the ticketing system
Escalate complex issues to higher tier support when necessary
Maintain a positive and professional demeanor with all end-users
Follow established procedures and guidelines for incident resolution
Contribute to ongoing process improvements within the Service Desk
Provide excellent customer service and build strong relationships with end-users Required Skills and Qualifications: Strong customer service skills
Excellent verbal and written communication skills
Basic understanding of computer hardware and software
Ability to troubleshoot and resolve common technical issues
Good problem-solving and analytical skills
Attention to detail and accuracy
Ability to work independently and as part of a team Additional Considerations: On-site requirement in Miami, FL
Previous experience in a customer service or technical support role is preferred
Familiarity with IT Service Management (ITSM) best practices is a plus EDUCATION AND EXPERIENCE: HS/GED, 1+ years of experience Certifications Required:
CompTIA Security+
Microsoft MD-102
Desired:
ITIL 4 Foundation Experience: 1+ years of related experience in Customer support or Service Desk role Experience w/ServiceNow Customer Service
Good communication written and verbal
Troubleshooting and resolving common technical issues Security Clearance: Secret clearance required with ability to obtain Top Secret / SCI. Other: Location: On Customer Site US Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays Work Requirements .cls-1 fill:none;stroke:;stroke-miterlimit:10;stroke-width:2px Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree .cls-2 fill:none;stroke:;stroke-miterlimit:10;stroke-width:2px Certification ITIL 4 Foundation - PeopleCert Microsoft 365 Certified: Endpoint Administrator Associate - Microsoft Security+ - CompTIA Travel Required Less than 10% .cls-3 fill:none;stroke:;stroke-miterlimit:10 Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $52,603 - $63,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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