US Service & Installation Advisor

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Job description

Were the worlds leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Service & Installation Advisor

Kantar Media

Coral Way Miami

Office based

As people increasingly move across channels and platforms, Kantar Medias data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the worlds fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Details

Our Service and Installation Advisors are the key relationship holders between Kantar and our US panel members; walking panelists through the install process, delivering an excellent level of service and supplying important support to the panel. The Service and Installation Execs will work closely with Operations colleagues and those from other functions to ensure a seamless client-centric service for our Panel.

Tasks & Responsibilities

Work with panel members to install and maintain metering equipment and software in panel homes via the Telephone

Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members.

Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.

Perform interactive tests and quality checks.

Capture information from about the equipment in the panel members homes and update a central database.

Educate and encourage panel members in the correct use and care of the metering equipment.

Accurately log and report panel home activity as required.

Collaborate with others to maintain accurate stock levels of metering equipment.

Collaborate with Continuous Improvement (CI) agents toidentifyand address areas for improvement in the service.

Providesupport on ad hoc projects and initiatives.

Conduct validation checks toidentifyany issues with data held against a home that couldimpactdata processing.

Work with the wider team to ensure SLAs (Service Level Agreements) and project deadlines are met.

Working some evenings and weekends as part of the standard working week required.

The skills & experience needed

Communication - Excellent relationship building and communication skills with internal stakeholders and panel members.

Innovative with a continuous improvement mindset

Customer service and problem solving must have a polite and professional manner with a positive attitude towards problem solving.

Collaboration - Team player who is happy to lend a hand when needed.

Proactive, self-motivator with the ability to work autonomously when needed.

Understanding of TV and associated technology desirable but not essential

Some weekend working required one weekend shift in four and flexibility around shift timings is essential.

Problem solving - ability to work in a fast-paced environment with demonstratable experience of working to deadlines.

Ability to perform tasks efficiently with a high levelof accuracy.

Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner.

Ability to multitask with a flexible attitude to work.

Fluent English essential; fluent Spanish desirable

What's in it for you

We provide a highly competitive benefits package!

Medical plans with comprehensive, affordable coverage for a range of health services

Health Savings Account/FSA

Dental, Vision and benefits to cover unique healthcare needs

Wellness Program

401k with matching

Tuition Reimbursement, Commuter benefits

Unlimited PTO

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, andare allowed toflourish in a space where their mental health andwellbeingis taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Kantar Media Reward Statement

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Country

United States of America

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match, wed love to receive your application and talk to you about this job or others at Kantar.

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