Field Operations Manager

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Job description

Overview:
The Field Operations Manager will be responsible for the supervision of Field Managers and the processes involved in all these functions. These duties include but are not limited to the following:

Duties and Responsibilities

General:

Maintains complete and open lines of communication between the warehouse, corporate office, and sales to facilitate exceptional customer service and cost control.

P&L management and responsibility

Provides servant leadership for scheduling of personnel and directing of day-to-day activities.

Coordinates all day-to-day warehouse activities including stocking, receiving, and inventory control functions to ensure alignment of duties for the entire distribution center.

Supervises and monitors work assignments, workflow, performance and work standards, accuracy, and productivity.

Administrative duties include recruiting, testing, new hire orientation, payroll record keeping and reporting, employee appraisals and reviews, progressive discipline issues (counseling, oral and written warnings), and employee terminations.

Supervises and oversees maintenance of warehouse equipment and repairs. Ensures that warehouse personnel have safe, efficient equipment to perform distribution functions efficiently.

Responsible for facility security and loss prevention.

Supervises and oversees order procedures and services to improve fill rate and order turnaround time. Continuous development and maintenance of improved process.

Strive to develop and maintain customer rapport and satisfaction, learn, and apply new product knowledge to enhance warehouse personnel.

Will work closely with internal and external departments regarding product identification, information, and other trends on a weekly basis, interact with other departments (marketing, purchasing, credit, quality assurance) and national distribution centers to resolve customer service issues.

Works to improve processes.

Other duties as assigned.

Qualifications

3-5 years supervisory experience required; college degree preferred.

Residential construction experience-

Ability to lead a group of construction superintendents.

Finished carpentry experience.

Hardware/Lock Knowledge

Warranty or Defective Product Assessment

Detail Oriented and Organized

Basic knowledge in Microsoft office

Excellent written and verbal communications skillsP&L responsibility and management experience• Hands-on experience in all phases of warehouse operations to include shipping and order filling functions required.

Above average proficiency with Microsoft Office required.

Ability to lift 60+ pound weights.

Able to handle multiple tasks and deadlines within a fast-paced environment.

Lean/5S experience in a manufacturing/distribution setting

Excellent verbal and written communication skills• Proven ability to lead, empower and develop personnel.

Customer focused (internal and external)

Physical requirements

Heavy Lifting Working Overhead Long Periods of Standing

Long Periods of working outdoors and on active construction sites

The applicant will be working closely with Superintendents; therefore, they will need to be friendly and communicative.

The applicant must be able to work a flexible schedule and adjust easy to change. This is a fast-moving job that requires quick thinking and accuracy in quality of work.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

American Builders Supply is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation.

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