SUPERVISOR - STEAKHOUSE

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Job description

Overview:

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities:
Under the supervision of the General Manager, incumbent is responsible for assisting with the overall management of the Council Oak Steakhouse. Supervises activities of all subordinates ensuring that they maximize efforts to sell and provide a friendly, courteous atmosphere to guests at all times. Oversees training of new employees and retraining, if necessary. Responsible for maintaining accuracy of cash sales on registers. Responsible for settling customer and /or employee disputes. Responsible for daily shift paperwork such as sales reports, counting cash drawers, etc. Ensures that positive employee relations are maintained. Assists department manager with all duties as assigned to include staffing, inventory control, scheduling, employee relations, etc. Responsible for maintaining an adequate supply of all inventory. Responsible for the enforcement of all Casino policies, procedures, rules and regulations as they pertain to the Food & Beverage Department. Ensure that the department is cleaned and maintained for the safety of customers and employees alike. Ensure that an atmosphere is created that makes a customer want to return. Responsible for the departmental payroll. Responsible for coaching, counseling and evaluating all employees to ensure their maximum effectiveness. Ensures that work of subordinates is completed in the most effective and efficient manner. Perform all functions within the guidelines of the MICS. Responsible for settling customer and/or employee disputes. Abide by all company and departmental policies and procedures.

Essential Duties:

Treat Guests with a sense of caring and individuality while effectively identifying their specific needs

Inform Manager of Guest needs which may require special accommodations

Show special recognition of frequent Guests

Maintain a safe, clean and comfortable environment for Guests at all times

Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return

Present a neat, clean and well-groomed appearance at all times

Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests

Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility

Promote positive public relations and create an enjoyable atmosphere for all

Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations

Maintain a professional and positive relationship with vendors, Guests and co-workers

Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Qualifications:
Bachelor of Arts in Restaurant Management or related field and one to three (1-3) years of restaurant supervisory experience is preferred, or an equivalent combination of education and/or work experience.

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Must be able to analyze Food & Beverage data.

Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.

Must hold current Food Handling Certificate.

Must be able to lift up to 25 pounds.

Requires frequent standing and walking, and some sitting.

Must be able to reach with hands and arms.

Specific vision abilities required for this position include good close, distance, color, peripheral vision and depth perception.

WORK ENVIRONMENT:

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

Credit Check

Criminal Background Check

Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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