Associate Director of Clinical Services

---

Job description

Overview:
Bonus Potential! Monthly and Quarterly Bonus Incentives!

Concentra is seeking a full time Associate Director of Therapy Operations. Our colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

Position Summary

Builds clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for therapy management of all sites (centers and onsites) within area of responsibility.

Responsibilities:
The Details

Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.

Whether functioning in the capacity of CTD at a specific location, or in the capacity of the Market Float, will assume the Role and Responsibilities of the CTD.

Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit.

Identifies and communicates to DTO opportunities to improve clinical quality, workflows and safety at the center and market levels.

Drives patient and client experience and satisfaction metrics.

Practices the Perfect PT visit/service delivery and leads by example.

Works with DTO and medical to identify clinical improvement opportunities.

Works collaboratively with operations to ensure appropriate support work flows that foster a caring environment for treatment.

Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.

Mentors and trains future clinical leaders while treating.

Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition.

Assists with or leads clinical meetings for DTO as needed.

Understands center financial drivers and outcomes in order to achieve annual business plan.

Assists DTO, ADO and EA to make staffing adjustments to unforeseen coverage needs.

Scope measures

Direct reports: Varies

Budget responsibility: Yes

Qualifications:
Education/credentials

Licensure requirements of jurisdiction.

Job-related experience

Three years of clinical experience without occupational health background or two years with occupational health background

Job-related skills/competencies

Demonstrated clinical knowledge of physical/occupational therapy services

Demonstrated dedication to Concentra's philosophy of therapy in occupational medicine

Demonstrated interest in the leadership of therapy staff

Demonstrated leadership qualities and administrative abilities to the job responsibilities as described

Demonstrated strong communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Working conditions/physical demands

Clinical environment

Additional Data:
Benefits Include:

Generous paid time off (PTO)

Paid holidays

Paid sick days

Set schedule

Flexible per diem opportunities

Medical and prescription plans

Basic and enhanced dental and vision plans

Supplemental health benefits (accident, critical illness, hospital indemnity insurance)

LifeWorks employee assistance program

Company-funded HSA

Short-term disability

Pre-tax spending accounts (health care and dependent care FSA)

Training provided in our world-class occupational medicine process management model

Medical experts panel (MEP)

Concentra CEU courses

New hire learning program

Occupational Health University

Leadership development program

Manual therapy certification

Yearly CEU stipend and CEU time

Tuition reimbursement

Professional On-demand Learning Modules

Malpractice insurance

Unmatched opportunities for advancement locally and nationally

Traditional and Roth 401(k) with employer match

Competitive salary

Colleague referral bonus program

Colleague discount program

Life insurance/disability

Pre-tax spending accounts

Relocation assistance (when applicable)

Incentive/RVU bonus

Commuter benefits

Identity theft services

Company-paid long-term disability

If you're looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today!

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans

<!– job description page –>