Customer Relations Manager

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Job description

Customer Relations Manager

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Customer Relations Manager is responsible for managing and overseeing homes under warranty in assigned communities. This role involves promoting, facilitating, and fostering positive relationships with customers, as well as coordinating and supervising the work of Lennar trade partners.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Work with customers to resolve issues during initial walk-through and first 60 days post-closing to avoid claims and disputes.

• Exercise discretion in making concessions and providing additional items to settle potential claims or disputes.

• Coordinate with Division management to ensure decisions align with profitability standards.

• Conduct walk-throughs with customers, orienting them to home features and ensuring completion to their satisfaction and Lennar's standards.

• Decide on necessary repairs and modifications in line with Lennar's profitability standards, coordinating with CC Manager, DOC, and/or DP on major issues.

• Authorized to make changes or modifications up to $2,500; coordinate changes above this amount with CC Manager, DOC, and/or Division President.

• Engage, schedule, and manage trade partners to resolve customer concerns, negotiating costs and ensuring work is completed as scheduled; authority to back charge for incomplete or incorrect work.

• Prohibited from performing manual repairs.

Requirements

• High School Diploma or equivalent required.

• Bachelor's degree in related field preferred.

• Minimum 3 years of experience directing, coordinating, and supervising work, especially in a customer-facing role with a homebuilder.

• Valid driver's license with a good driving record.

• Valid auto insurance coverage.

• Advanced knowledge of scheduling, budgeting, and document management.

• Ability to read and interpret blueprints.

• Proficient in MS Office products (Word and Excel).

• Excellent follow-up, communication (written and verbal), and time management skills.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies weighing 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator and telephone equipment.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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