Hospitality Manager

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Job description

This Position Requires Management Experience In Restaurants To Be Considered

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here's what we need:

As Torchy's Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you'll be doing:

Leads Front-of-House operations, ensuring guest satisfaction

Models best-in-class hospitality and coaches the team to deliver the same

Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service

Schedules Hospitality team to meet business needs

Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience

Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures

Assists Managing Partner and Kitchen Manager with overall operation of restaurant

Leads and creates initiatives to drive sales/profit and store performance

Communicates expectations clearly and has consistent follow-ups with team members

Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams

Drives compliance with safety, security and sanitation standards

Coordinates Local Store Marketing

Drives a 'DAMN GOOD' bar experience and develops the bar as a destination

QUE-SO here's what you'll need:

Minimum Qualifications

2+ years of restaurant management experience, leading FOH and BOH operations

High-level understanding of training and development concepts

Required state alcohol-server and Manager ServSafe Certification

Preferred Qualifications

Ability to lead and foster teamwork

Oral and written communication skills

Excellent with time management

Experience working in a scratch kitchen environment

Bilingual a plus

Physical Requirements

Must be able to lift, push, pull, or carry heavy objects up to 40 pounds

Must be able to stand for several hours and walk for long periods of time

Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let's TACO 'bout why it pays to be a Torchy's Team Member

Pay range based on candidate experience

Period based Bonus eligibility

Access to all benefits including medical, dental, and vision plus 401(k)

Paid Time Off (PTO)

Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner allowing you to access your pay as soon as the next day

Damn Good food discount card for you AND your spouse

Our attire is casual and we'll throw in some of the swag

Incredible growth opportunities. This is more than just a job it's a Damn Good career!

Day 1 access to exclusive discounts to shows, sporting events, hotels and much more

Torchy's Family Foundation supports our fellow Team Members in times of need and crisis

Bragging rights (Yeah, we're kind of a big deal!)

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