Plumbing Service Manager - Orlando

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Job description

Overview:
Get the BEST from TODAY by working for the BEST in the industry!

Cool Today is currently seeking a Plumbing Service Manager to join our team of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. In this highly visible leadership role, we will look to you to proactively plan and problem solve, be a transparent decision maker, collaborate with both internal and external stakeholders, be the visionary for growth, all while holding others accountable for their actions, decisions, and results.

Cool Today installs and services air conditioning & heating, indoor air quality, plumbing, and electrical products that make life more comfortable, healthier, and more convenient. Our associates are proud to work for a locally owned and operated company with a heritage of proven reliability and performance for over 50 years. To maintain our high standards, we require an exceptional group of people who have the desire to contribute the sum of their talents and abilities and who seek out opportunities to advance their expertise. As an employer, Cool Today supports our team members' career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you.

What's In It for Me?

Market Value Compensation at $80,000-$150,000 annually

Annualized Bonus Plan

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match up to 30%

Life Insurance, Short-Term and Long-Term Disability

Special Program Options: FSA, EAP, Legal Services and Identity Theft

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities:
What Will I Do?

An absolute driver of business growth in an accelerated time period

Provider of excellent leadership to work teams and individual employees

A leader who coaches, mentors, trains, and manages.

Ambassador to "do what it takes" to provide unparalleled customer service to mitigate customer complaints

Creator of processes and structure to achieve profit and growth goals, and manages expenditures operational excellence

Manager of revenue through analyzing profitability and finding ways to improve inefficiencies

Provider of outstanding organizational processes to ensure efficient planning of material distribution and labor forecasting to exceed customer satisfaction while ensuring a positive financial performance

The liaison across support teams, procurement, field teams, sales, and technical services to ensure best practices are always utilized

Protector of accurate inventory controls including fleet, parts and materials to reduce discrepancies

Diplomatic collaborator who works with vendors, government entities, community leaders and other 3rd party partners

Driver of the business plan, implement new strategies, and document processes

Accountability Manager to ensure achievement of KPI's

Promoter of enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's

With:10+ years management experience

5+ years overseeing day-to-day operations of a Home Services (HVAC, Electrical and Plumbing) Business Unit

Track record of year over year business growth

Qualifications:
Do I Have What it Takes?

5+ years management experience

5+ years overseeing day-to-day operations of a Home Services Plumbing Business Unit

Track record of year over year business growth

Proven success implementing and attaining KPI's

Profit and Loss experience

Experience in a customer-facing role

Experience working for a small to medium-sized company

Train, coach, and mentor company leaders

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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