President of Hospitality Operations

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Job description

Overview:
An inspiring career awaits you!

The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:
JOB SUMMARY

As the President of the Hospitality Division within a larger company, this role is responsible for setting the strategic direction for the division, ensuring operational excellence, and maximizing profitability while aligning with Kessler's broader business objectives. This role is instrumental in driving the success and growth of the division while ensuring that it aligns with the company's broader strategic objectives and maintains a high level of service quality and guest satisfaction.

STANDARDS & CULTURE

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

Image & Presence: Our team is sophisticated and purposeful in their communication and body language.
Service: Intuitive: Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.
Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

Strategic Leadership:

Develop and communicate a clear strategic vision in alignment with the overarching company goals.

Create strategies to achieve growth, profitability, and brand consistency within the hotel division.

Financial Management:

Monitor financial performance, including revenue generation, cost control, and profitability.

Make data-driven decisions to maximize profitability and return on investment.

Collaborate with the CFO and the corporate hotel division leads to develop and manage operational budgets for each property.

Collaborate with hotel General Managers to develop and manage operational budgets.

Monitor and control operating costs, revenue streams, and investments to maximize profitability while maintaining quality standards.

Operational Excellence:

Ensure efficient and effective operation of all hotels.

Ensure exceptional guest experiences are consistently delivered at all properties.

Place a strong focus on guest satisfaction and service quality, implementing initiatives to improve the overall guest experience and uphold high standards of hospitality.

Implement and maintain quality control standards to meet brand (Kessler, Marriott, and 3rd party, as applicable) and regulatory requirements for all properties.

Brand Management:

Maintain and enhance the brand identity of the division, ensuring that it aligns with the company's overall brand image.

Uphold quality and service standards across all properties (Kessler, Marriott, and 3rd party, as applicable)

Monitor/Conduct regular quality inspections and audits (Kessler, Marriott, and 3rd party, as applicable)

Business Development:

Assist the company with growth opportunities for the hotel division, such as expanding the portfolio through acquisitions, new construction, or management contracts.

Evaluate and pursue opportunities to enhance the division's market presence.

Human Resources:

Collaborate with human resources function, including recruitment, training, and development of staff across multiple properties to ensure alignment with the brand and image standards.

Foster a positive and inclusive work environment to enhance employee engagement and talent retention.

Sales and Marketing:

Collaborate with and ensure alignment of the Commercial/Revenue teams to support strategies for revenue growth and market expansion across all properties.

Monitor market trends and competition to identify opportunities and threats.

Risk Management:

Identify potential risks associated with existing properties and development projects and develop strategies to mitigate them.

Ensure compliance with all legal and safety regulations.

Develop and implement comprehensive crisis management plans to address emergencies and unexpected situations effectively, considering the impact on multiple properties.

Reporting and Analysis:

Prepare and present regular reports to the corporate team and 3rd parties on key performance indicators and operational progress across the company's portfolio.

Utilize data and analytics to make informed decisions and improve operational efficiency.

Strategic Planning:

Work with the executive team to develop and execute the company's strategic plan, aligning it with the growth and development of the properties.

Identify opportunities for growth and expansion while maintaining the company's unique brand identity.

Relationship Management:

Forster positive relationships with property owners and stakeholders

Serve as a key point of contact between the properties, the corporate office, Marriott, and 3rd party mgmt.

Regulatory Compliance:

Ensure that all hotels within the division comply with local, state, and federal regulations, including safety, health, and environmental standards.

Manage regulatory and licensing requirements.

Ensure compliance with Marriott or other 3rd party brand requirements.

Risk Management:

Identify and address potential risks that may impact the hotel division's operations, reputation, or financial stability.

Develop and implement risk mitigation strategies.

Stakeholder Relations:

Maintain positive relationships with owners, investors, Marriott and other stakeholders within the division.

Keep them informed of the division's performance and progress toward strategic goals.

Collaboration:

Collaborate with other divisions or departments within the larger company, ensuring alignment with the company's overall strategy and goals.

Engage in cross-functional initiatives as required.

Qualifications:

MINIMUM QUALIFICATIONS

Education, License, Certifications, Experience

Bachelor's degree in hospitality management, business administration, or a related field (a master's degree is often preferred)

Extensive experience in the hotel industry, including progressive leadership roles.

Strong financial acumen and the ability to analyze and interpret financial data.

Exceptional strategic planning and problem-solving skills

Outstanding leadership and interpersonal skills

Knowledge of industry trends, best practices, and emerging technologies

Strong communication and negotiation skills

Adaptability to changing market conditions and corporate environments.

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands.

Requires travel up to 40% of the time, as business needs dictate.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

While performing the duties of this job, the Grand Performer is regularly required to sit; use hands to finger, handle, or feel and talk or hear, and reach with hands and arms.

The Grand Performer is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.

The Grand Performer must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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