Sales Order Administrator

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Job description

Duties:

req reopening
(USD)22/ to the worker
CFIUS clearance required (US Citizen)
Work with sales admin supporting person who creation PO, make sure parts are in stock
Making sure in compliance, and prepare orders to ship international
cost and invoices manually due to SAP migration
Orlando houses all parts and ships to various locations, some international
top 5:
SAP
Communication; verbal and written
Work under pressure = manual process
Sales selling materials
Team player; logistic, planning finance team, internal and external clients
Aviation background is nice to have
1 interview = onsite panel
Working onsite only
New position = 12/31 end date
The Sales Order Administrator is responsible to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Acts as a point of contact between assigned customers and Avionics, Inc. regarding spares management activity.
Commits to customer orders and requirements for material based upon customer contracts and department guidelines.
Runs MRP and generates replenishment orders.
Monitors inventory utilizing and Customer inventory tracking systems.
Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
Coordinate with purchasing to expedite AOG/Critical customer orders.
Work with customer and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.
Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
Properly identifies loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations.
Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)
Issues credit/debit memos in coordination with direction from Finance.
When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
Identify and assess customers needs to achieve satisfaction
Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
Participates in daily meetings and customer conference calls and provides reporting as appropriate
Generates Sales Orders, Push Orders and Stock Transport Orders
Conducts self in a way to ensure excellent customer service
AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
Off hours support as required by business to support customers
Other duties as assigned by team leader

Skills:

Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)
Works independently but seeks additional support and guidance as needed to complete tasks listed above
Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution
Ability to read and interpret contracts
Ability to work effectively in a fast paced, high stress environment
Ability to effectively communicate both oral (in person and over the phone) and written
Good keyboard skills both speed and accuracy for data entry
Self-starter
Task, goal and customer oriented
Attention to detail
Process oriented

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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