Sales Order Administrator

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Job description

Position Details

Exciting opportunity to join a multinational company that designs and builds electrical systems and provides services for the aerospace, defense, transportation and security markets!

Job Title: Sales Order Administrator

Shift: Standard Office Hours

Location: 7415 Emerald Dunes Drive, Orlando, FL 32822

Pay Rate: $22/hr. on W2.

Contract Length: 4 months.

Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need

Job Description:

The Sales Order Administrator is responsible to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

Acts as a point of contact between assigned customers and Avionics, Inc. regarding spares management activity.

Commits to customer orders and requirements for material based upon customer contracts and department guidelines.

Runs MRP and generates replenishment orders.

Monitors inventory utilizing and Customer inventory tracking systems.

Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.

Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.

Coordinate with purchasing to expedite AOG/Critical customer orders.

Work with customer and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.

Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.

Properly identifies loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations.

Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.

Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)

Issues credit/debit memos in coordination with direction from Finance.

When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.

Identify and assess customers' needs to achieve satisfaction

Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.

Participates in daily meetings and customer conference calls and provides reporting as appropriate

Generates Sales Orders, Push Orders and Stock Transport Orders

Conducts self in a way to ensure excellent customer service

AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.

Off hours support as required by business to support customers

Skills:

Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)

Works independently but seeks additional support and guidance as needed to complete tasks listed above

Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution

Ability to read and interpret contracts

Ability to work effectively in a fast paced, high stress environment

Ability to effectively communicate both oral (in person and over the phone) and written

Good keyboard skills - both speed and accuracy for data entry

Self-starter

Task, goal and customer oriented

Attention to detail

Process oriented

Education:

High School graduate or General Education Development (GED) diploma with minimum of 2 years' in at least one of the following:

Certification/associate's degree

Direct Customer Service

Electronics

Sales

Materials warehousing using an ERP system

Should you accept an offer with this client there is a rigorous background screening that may include a criminal background check with a 7 year look back period, employment verifications, potential DMV records, credit check and drug test (dependent on location of position. Criminal background will also include any pending or current charges.

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