Senior Product Manager

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Job description

Title: Senior Product Manager

Location: Hybrid local - FL (Orlando)

Job Description:

This role will be supporting the Photopass Total Experience project. This will also help the Core Photopass functionality including commerce and UCG.

Top 3 skills set needed: Digital, Gherkin Acceptance Criteria, Theme Park Industry

Misc. Info: Must give last four SSN, Birth mm/dd and email address

Basic Qualifications

- 5+ years of digital product or other relevant experience; minimum of 3 years of

working in the digital industry preferred.

- Bachelor's degree in a relevant field of study and/or relevant work experience.

- Proven ability to technical and user requirements with exceptional attention to

detail.

- Proven ability to deliver requirements with Gherkin Acceptance Criteria.

- Proven analytics and quantitative skills; ability to leverage data and metrics to justify

project scope, make informed decisions and support strategic recommendations

- Experience with technical, user and business issues in a fast-paced digital

organization.

- Outstanding verbal and written communication and project leadership skills,

including an ability to communicate and influence at an executive level.

- Proven ability to collaborate with and achieve results through others, plus the ability

to build strong and balanced relationships, and the capability to interact within all

levels of the organization.

- Comfortable working with bi-coastal and international teams.

- Experience using Object Oriented UX

- Experience using hypothesis driven design

- Operations experience in a Theme Park Industry

- Experience in digital analytics, comfortable with SQL.

- Experience with Snowflake and Tableau

- 2+ years working on products that leverage Natural Language Understanding,

Machine Learning, Large Language Models, Knowledge Aggregation or Dynamic

User Personalization

Required Education - Bachelor's degree in a relevant field of study

EXTERNAL JOB DESCRIPTION:

Key Responsibilities

- Lead the development of a digital product by defining the product roadmap and defining product strategy.

- Partners with internal stakeholders to identify quantifiable business goals and

objectives. Identifies how addressing customer needs and pain points can drive

business growth.

- Analyze, identify, and empathize with the guest to understand their pain points and

opportunities through user interviews, business interviews and internal analytics

data.

- Create, develop and understand the user persona and buyer persona and develop

unique value propositions for both.

- Monitor, analyze, and act on key product analytics. Continually improve the

product, increase retention rate, and boost customer lifetime value (LTV). Writes

feature briefs that synthesize the Guest and business needs into a cohesive strategy

and business case.

- Develops, reviews, and edits comprehensive user stories that include functional

and non-functional requirements, business rules and gherkin acceptance criteria,

ensuring that product features are clearly defined to meet the user needs, business

objectives and technical standards.

- Set and monitor key performance indicators and metrics.

- Leads and maintains the feature and backlog development, attending planning

ceremonies to drive priority decisions and remove roadblocks.

- Works closely with User Experience Designers, engineering, marketing, operations,

QE (Quality Engineering), and executive stakeholders to ensure seamless product

development and launch by focusing on product interface and user experience.

- Regularly communicates progress, blockers, developments, risks, and issues

impacting the project.

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