Service Writer

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Job description

Service Department

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department's daily operation within the dealership.

Job Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Assist in answering service phone calls
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports and other reports as needed
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Other related duties as instructed by management
• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Mechanically inclined
• High School Diploma or equivalent experience

Job Requirements

Reports To:
Service Manager / Site Manager

Supervises:
None

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