Supervisor, Field Tech

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Job description

Overview:

This salaried supervisory position reports directly to the Area Manager and is responsible for managing the daily activities and performance of assigned Technicians, ensuring MasTec's performance goals and metrics are met, and maintaining quality assurance standards. The Technician Supervisor will supervise and manage all aspects of operations in the field, with focus on quality, metric improvement, hiring, and training. The supervisor position is expected to perform a physical morning stand-up meeting with the direct reports at a MasTec or Customer facility, oversee technician or driver rosters, ensure route completion, and manage performance within their team. MasTec will be performing routes and customer service appointment(s) as a Delivery and/or Assembly/Installation Service Provider and the supervisor will oversee the Associates' performance daily.

Essential and Primary Functions:

Direct and daily management between two and twenty field services technicians and other field services workers.

Support the recruiting efforts, interview, and hire delivery services technicians.

Ensure operational efficiency in the field.

Conduct quality assurance audits, including random or targeted audits of delivery services technicians.

Develop and implement training modules in coordination with the Training Department.

Manage performance, counsel, discipline, and terminate field service technicians in accordance with company policies and procedures.

Handle, investigate, and resolve employee grievances and complaints in cooperation with Human Resources and Legal.

Evaluate technician performance and productivity, complete and administer employee reviews.

Plan routes, work assignment and allocate resources to effectively staff and meet productivity and quality goals.

Communicate regularly with the Site Manager, other managers, and executives concerning standards and goals; develop and implement strategy for meeting same.

Actively assist in the development of delivery service technicians for promotion to field services supervisor roles.

Make recommendations to the Site Manager as to the advancement, promotion or other status of each field services technician.

Provide input and adjust hours of work, approve employee timecards and expense reports.

Schedule and assign employees to daily tasks.

Develop new techniques for field services based on technical developments.

Assist in investigating and making settlement recommendations for alleged technician-caused damage claims.

Report and investigate in cooperation with Human Resources and Legal all technician-related incidents, and partner and coordinate with the Safety Team on safety-related investigations, when applicable.

Report and investigate in cooperation with Human Resources and Legal all technician-related incidents, and partner and coordinate with the Safety Team on safety-related investigations, when applicable.

Participate in the administration of the site's budget and monitor site expenditures.

Conduct equipment inspections, including vehicle inspections.

Recommend compensation actions.

Act as liaison between customer and end customer to ensure customer satisfaction and other metrics are met.

Other Functions:

Audit and inspection duties may include performing corrective customer services when necessary.

Ensure the most economical and best practices are utilized.

Natural ability to immediately respond to urgent questions, establish priorities, and delegate tasks as necessary.

Must have a VERY STRONG work ethic, and the desire to deliver excellent customer service.

Pay Range: $42,240-$66,458.70

Benefits:

Medical, dental and vision benefits options

Supplemental Benefits (Aflac)

401(k) with a company match

Employee stock purchase plan

Paid time off, time off for bereavement, jury duty and 6 paid holidays

Prescription Drug Plan (CVS Caremark)

Telehealth

Flexible Spending Accounts (FSA)

Short and Long Term Disability

Life and AD&D Insurance

Employee Assistance Program

Legal Plan

Annual Bonus (at company's discretion)

0-1 year - 96 hours prorated in year hired

Jan. 1 after year hired - 96 hours
Jan. 1 after 1st anniversary - 96 hours
Jan. 1 after 3rd anniversary - 136 hours (40 hours prorated based on hire date)

Jan. 1 after 5th anniversary - 176 hours (40 hours prorated based on hire date)

MasTec, Inc. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, gender, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, genetic information, veteran status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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