Dispatcher - Pompano Beach

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Job description

Overview:
Lindstrom Air Conditioning & Plumbing is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

Founded back in 1975 by Carl Lindstrom, Lindstrom Air Conditioning and Plumbing has grown primarily through word of mouth, a shining testament to the company's dedication to excellence in customer service.

If you want to be the best, you must learn from and work with the best.
Lindstrom Air Conditioning and Plumbing is growing, and we invite you to join our team. We are seeking talented people for positions from customer service and entry-level HVAC technicians to HVAC installers and plumbers in both our Port St. Lucie and Pompano Beach, Florida, locations.

What's in it For Me?

Market Value Compensation $18.00 to $21.00 per hour

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match up to 30%

Life Insurance, Short-Term and Long-Term Disability

Special Program Options: FSA, EPA, Legal Services, and Identity Theft

Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities:
What Will I Do?

Schedule and monitor daily technician schedule

Dispatch work orders to field technicians according to priority and location

Receive and record completed work orders from the field technicians

Contact customers to confirm next-day appointments

Communicate with field personnel via Outlook

Handle paperwork for assigned departments and technicians

Maintain accurate technician database

Coordinate parts scheduling

Coordinate warranty installations with other divisions.

Answer general questions regarding rebates, system operations, warranties, etc. from customers

Qualifications:
Do I have What it Takes?

High School Diploma or GED preferred

Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus

Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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