Technical Help Desk Agent

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Job description

Ready to join a global leader? If so, look no further! As a global leader in marine recreation, we're committed to transforming experiences on the water and beyond. Through sustained investment in consumer-focused technology and bold innovation, and by driving synergies across the boating ecosystem, we continuously strive for a future with more opportunities to access and enjoy boundless adventures on the water.

Adecco is currently assisting one of its clients in their search for a Technical Help Desk Agent in Pompano Beach, FL!

Pay rate: $30/hr

Shift availability: Mon - Fri, 8a-430p

Length: Temp to perm

For instant consideration for this role, click on Apply Now and upload your resume.

As a Technical Support Specialist, you will be responsible for the diagnosis, repair, and maintenance of hardware and software components to ensure the smooth operation of the Business

Our ideal candidate must have/must be able to:

• Diagnose, analyze, and resolve issues across the company

• Provide First Level support to End-User devices & Peripherals (PC's, Laptops, Tablets, Android Devices, Printers, Scanners, Etc.)

• Support the network infrastructure

• Device replacements on a routine schedule according to warranty

• Deploy new technology and devices to users and on the shop floor

• Accurate documentation of work process

• Utilize the ITSM software for work performed

• Be a technical resource, provide planning, and drive execution for special projects while still performing current job duties

• Assist in communication to End-Users regarding changes, upgrades, or planned outages

• Strictly follow guidance and regulations provided by Information Security

• Strong attention to detail and to maintain safety in the workplace

Education/Certification Requirements:

• Associates degree: Computer Science, Information Systems, or comparable program

Experience requirements:

• 5+ years of experience supporting Windows, Android devices, Configuration Manager, Active Directory, and Corporate Networks

• Strong communication skills

• Excellent time management skills

• Strong documentation skills

Note:

This role is an onsite role, must live in/near Pompano Beach, FL!

Pay Details: $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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