Intune Systems Administrator

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Job description

Main Duties & Responsibilities:
Primary Job Role

Enrolls and manages devices (Windows, iOS, Android, macOS) to ensure they comply with organizational policies. Configures device profiles and settings to meet security and operational requirements.

Deploys and manages applications across different platforms, including Win32, MSI, and mobile apps. Configures device profiles and settings to meet security and operational requirements.

Creates and enforces compliance policies to ensure devices meet security standards. Implements configuration profiles for Wi-Fi, VPN, email, and other settings.

Sets up and manages conditional access policies to control access to resources based on device compliance and user risk levels. Integrates with Microsoft Defender ATP for enhanced threat protection.

Monitors device compliance, application usage, and security incidents using Intune's reporting features. Generates and analyzes reports to identify and address potential issues.

Provides technical support to end-users for issues related to device management and application deployment. Troubleshoots and resolves problems with device enrollment, policy application, and app installations.

Works with other IT teams to implement and manage hybrid identity solutions and drive strategic projects. Coordinates with security teams to ensure compliance.

Keeps Intune configurations and policies up-to-date to adapt to new threats and organizational changes. Ensures that devices receive timely updates and patches.

Performs other duties as assigned.

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Company Overview:
In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications:
Education and Experience

Formal Education Bachelor's Degree in a related area of study

Experience 3-4 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Strong knowledge of Microsoft Intune and its features.

Must be skilled in all Microsoft based networking applications and protocols, MS Office, Office 365, IBMi Client Access Emulator (AS/400), Hardware/Software troubleshooting.

Strong knowledge of ADFS and Microsoft Entra ID.

Familiarity with Azure Active Directory and Office 365 services.

Not Required but Highly Desired Criteria

Experience with mobile device management (MDM) and mobile application management (MAM).

Familiarity with PowerShell.

Excellent problem-solving and troubleshooting skills.

Experience with federation trusts and claims-based authentication.

Strong communication and interpersonal skills.

Familiarity with TLS/SSL certificate management.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.

Creativity Job requires extensive creativity and a constant need to find new and improved solutions to be effective.

Autonomy Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

N/A: Climbing

O: Balancing

O: Stooping

O: Kneeling

O: Crouching

O: Crawling

O: Reaching

O: Standing

F: Sitting

O: Walking

O: Feeling

C: Fingering

O: Grasping

O: Repetitive Motion

O: Talking

O: Hearing

O: Pushing - Up to 25 lbs.

O: Pulling - Up to 25 lbs.

O: Lifting - Up to 25 lbs.

N/A: Pushing - 26-50 lbs

N/A: Pulling - 26-50 lbs.

N/A: Lifting - 26-50 lbs.

N/A: Pushing - Over 50 lbs.

N/A: Pulling - Over 50 lbs.

N/A: Lifting - Over 50 lbs.

Environmental Conditions

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)
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