HVAC Regional Service Manager

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Job description

Overview:

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

Role:

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

Benefits:

Excellent Health Insurance options including a FREE employee only option

Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options

FREE life insurance equal to your annualized pay rate

401k with a 50% match up to the first 5% of your contributions

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Min Compensation:
USD $85,000.00/Yr.

Max Compensation:
USD $95,000.00/Yr.

Responsibilities:

Essential Duties and Responsibilities:

Recruiting and development of administration team

Delivery of all company goals and metrics

Provide customer satisfaction

Dispatcher on-boarding

Evaluate and perform annual reviews with Operations Manager approvals

Review company reports and share with team

Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, and VP's)

Escalation point for callbacks

Successfully promote company's image, appearance, and reputation

Manage customer relationships for assigned area

Maintain and communicate weekly activity schedule

Ensure efficient and well-planned scheduling of all calls

Ensure area meets or exceeds customer and company SLA requirements

Manage dispatchers and ensure company systems and procedures are followed

Bottom line accountability for assigned divisions

Manage labor and material costs

Support ASM and the development of technicians

Excellent interpersonal and communication skills, both written and oral

Deliver high level of customer service on a consistent basis

Qualifications:

Required Knowledge, Skills, and Abilities:

5 years of field technical HVAC experience or equivalent business experience

HVAC Management Experience

Technical knowledge necessary to provide value to our technicians and customers

Extremely high level of urgency to resolve problems

High level of computer skills

Ability to build rapport with clients

Proven track record in prior role

Level personality with a drive for success

Ability to focus on desired results

Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

Ability to adapt to very fast-paced environment and deadlines

Strong attention to detail

Physical requirements:

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Able to sit at a computer for up to 8 hours

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